Tips for Ordering from Terrapin is a PDF file available for download which includes answers to frequently asked questions about ordering, payments, shipping, taxes which provides a useful reference to ordering from Terrapin.
The two sites share a “backend” so that accounts, payments, ordering, shipping updates, and other administrative tasks are common to both sites.
For faster service, orders may be placed online. Place the items desired in the shopping cart, proceed to checkout, fill out the bill to and ship to information. Choose School Purchase Order as your form of payment. Enter the purchase order number when requested or, if it is not yet available, enter “to be supplied.” Be sure to complete the order. Ordering online in conjunction with a purchase order gets your order into the shipping queue more quickly and allows you to take advantage of online discounts.
When the purchase order is available, send it to Terrapin, referencing the online order number. We will match it to your online order and get it on the way. Online orders do not ship until a copy of the purchase order has been received.
To convert the quote to an order, send Terrapin a copy of the purchase order for the quote or call (1-800-774-5646) to convert the order to another form of payment. We may contact you if we don’t hear from you in a couple of months to see if the quote is still under consideration for purchase. Quotes placed online are valid for up to a year.
Advantages of using our online quoting system include:
Checks in payment of invoices for purchase orders should be made payable to Terrapin and send to our remittance address (955 Massachusetts Avenue # 365, Cambridge, MA 02139).
USPS orders are sent via Priority Mail which arrives in 2-3 days to most U.S. addresses and 7-10 days to most addresses in other countries. UPS ground shipments arrive in 1-5 business days to most addresses in the U.S. and Canada, depending on distance from our shipping warehouse in Massachusetts.
If an order requires a Priority Mail flat-rate box, the base charge is $11.00 within the United States, $25.00 to Canada, and $40.00 to other countries. The Bee-Bot or Pro-Bot robots and/or Terrapin Logo and several books fit in a flat-rate box.
The Terrapin shopping cart will calculate the shipping cost for your order based on the size and weight of the products you select.