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Ordering and Shipping

Tips for Ordering from Terrapin is a PDF file available for download which includes answers to frequently asked questions about ordering, payments, shipping, taxes which provides a useful reference to ordering from Terrapin.

How can I purchase Terrapin products?
Terrapin is proud to offer “Tools for Thinking” on two web sites: www.bee-bot.us and www.terrapinlogo.com. Bee-Bots and related products are available on www.bee-bot.us. Terrapin Logo, Ino-Bot and related products are available on www.terrapinlogo.com. Pro-Bot and Blue-Bot, Bee-Bot’s “big brothers” which can connect directly to Terrapin Logo, are available on both sites.

The two sites share a “backend” so that accounts, payments, ordering, shipping updates, and other administrative tasks are common to both sites.

Does Terrapin accept purchase orders?
Terrapin is pleased to accept purchase orders from American and Canadian schools and other non-profit educational institutions. Purchase orders may be sent by fax (617-608-9079), email (sales@bee-bot.us or sales@terrapinlogo.com) or mail (955 Massachusetts Avenue # 365, Cambridge, MA 02139).

For faster service, orders may be placed online. Place the items desired in the shopping cart, proceed to checkout, fill out the bill to and ship to information. Choose School Purchase Order as your form of payment. Enter the purchase order number when requested or, if it is not yet available, enter “to be supplied.” Be sure to complete the order. Ordering online in conjunction with a purchase order gets your order into the shipping queue more quickly and allows you to take advantage of online discounts.

When the purchase order is available, send it to Terrapin, referencing the online order number. We will match it to your online order and get it on the way. Online orders do not ship until a copy of the purchase order has been received.

Can Terrapin send me a quote?
Customers may utilize Terrapin’s online shopping cart to do quotes for themselves. Place the desired items in the shopping cart, proceed to checkout, and fill out the bill to and ship to information. Choose Create a Quote as form of payment. This will provide an official quote with prices and shipping charges.

To convert the quote to an order, send Terrapin a copy of the purchase order for the quote or call (1-800-774-5646) to convert the order to another form of payment. We may contact you if we don’t hear from you in a couple of months to see if the quote is still under consideration for purchase. Quotes placed online are valid for up to a year.

Advantages of using our online quoting system include:

  • Capture online discounts
  • Lock in quoted prices for up to a year
  • Determine shipping and handling charges
  • Avoid out of stock items at shipping time
Does Terrapin charge sales tax?
Terrapin charges sales tax only on orders shipped to addresses in Massachusetts. Massachusetts schools and tax-exempt organizations should pre-register with Terrapin to be marked as tax exempt prior to ordering. To do so, create an account online and then contact Terrapin (sales@bee-bot.us or sales@terrapinlogo.com) letting us know that the account has been created. We will mark it tax exempt (and request your tax exemption certificate if required) and you can use the account to order without incurring sales tax.
Can Terrapin send me a W-9 and/or other vendor forms?
Email Terrapin (info@terrapinlogo.com or info@bee-bot.us) requesting a W-9 and we will return one to you. If your school or district requires other forms to be filled out, include those in the email and we will strive to complete and return them expeditiously. Note that we are unable to do notarizations.
What forms of payment does Terrapin accept?
Terrapin accepts Visa, Master Card, Discover and American Express credit cards. Terrapin accepts purchase orders from American and Canadian schools and educational non-profit institutions. Terrapin also accepts wire transfers and will provide information on request (info@bee-bot.us or info@terrapinlogo.com).

Checks in payment of invoices for purchase orders should be made payable to Terrapin and send to our remittance address (955 Massachusetts Avenue # 365, Cambridge, MA 02139).

Will Terrapin send an invoice for my order?
When you complete an order online, a copy of the order is automatically sent to the primary email address entered on the order. In addition, an email shipping confirmation is sent when the order is shipped, and an email receipt when the credit card is charged or order invoiced. In addition, a separate invoice (in duplicate) is mailed to the bill to address on purchase orders within a few days after all of the items on the order have been shipped.
Are the Terrapin web sites secure?
Terrapin web sites are fully secure and Terrapin is PCI compliant with credit cards.
Does Terrapin offer educational discounts?
Most Terrapin customers are schools and other educational organizations so prices are set for them. We offer discounts on product “bundles,” groupings of related products that work well together in a classroom which can be found in the Bundles sections of our web sites. We also offer volume discounts with the Build Your Own Bundle feature. With Build Your Own Bundle you automatically get a 5% discount when your order exceeds $500 and 10% discount when your order exceeds $1000 on anything in your shopping cart except for already-discounted bundles, though these do count toward your overall total. The Build Your Own Bundle feature is available only via our web sites. Feel free to use our shopping cart to determine the best prices on the group of products that fits your situation between our pre-packaged bundles and the Build Your Own Bundle discount.
How does Terrapin ship orders?
Terrapin ships via USPS and UPS, choosing the best carrier for the situation. In general, smaller packages go via USPS and larger, heavier packages via UPS. We can only ship via USPS to a post office box.

USPS orders are sent via Priority Mail which arrives in 2-3 days to most U.S. addresses and 7-10 days to most addresses in other countries. UPS ground shipments arrive in 1-5 business days to most addresses in the U.S. and Canada, depending on distance from our shipping warehouse in Massachusetts.

On request, Terrapin can use expedited services or other carriers. Contact Terrapin via phone (1-800-774-5646) or email (info@bee-bot.us or info@terrapinlogo.com) for information.

How can I provide special instructions?
You will find a comment section on the last page of our online ordering process. Feel free to enter any special instructions, requests, questions, or comments there. We receive them when your order is placed. We do read and respond! We also strive to respond to email requests (info@bee-bot.us or info@terrapinlogo.com) promptly and answer the phone (1-800-774-5646) or return phone messages during business hours as quickly as possible.
How much does shipping cost?
The base shipping charge for an order shipped within the United States is $6.00. The base shipping charge for an order to Canada is $20.00 and to other countries is $25. This covers orders that fit within a Priority Mail flat-rate envelope including one or two books or other small items.

If an order requires a Priority Mail flat-rate box, the base charge is $11.00 within the United States, $25.00 to Canada, and $40.00 to other countries. The Bee-Bot or Pro-Bot robots and/or Terrapin Logo and several books fit in a flat-rate box.

The Terrapin shopping cart will calculate the shipping cost for your order based on the size and weight of the products you select.

tipsfaq.txt · Last modified: 2019/01/22 06:09 (external edit)