If you cannot find the answer to your question about Terrapin Logo using the documentation and on-line resources such as these FAQs, send your question to Terrapin. We strive to respond as soon as possible, usually within 24 hours.
For all questions around your robot, please refer to the Bee-Bot Questions page.
For questions around licensing, shipping and more, please read the Common Questions page.
The Web version runs on all modern browsers except for Internet Explorer, including almost all handheld devices such as smartphones and tablets.
MYFILE.LGOtwice, your Downloads folder will contain the files
If you prefer to use Logo's Files panel, your file is stored there, and you need to download the entire contents of the Files panel as a Zip archive file, which again ends up in your Downloads folder. If you have write access to a Dropbox account, you can store your files everywhere in that account.
When the desktop version of Logo launches, it checks the current user's Documents folder for a subfolder Terrapin Logo. This is the folder that Logo initially uses to load and save files. If the folder does not exist, Logo creates the folder.
Terrapin Logo graphics may be saved in JPG and PNG standard graphics file formats. An easy workaround for any printer problems is to save graphics in a file and then load the file into a graphics program, such as Paintbrush, and print from there.