If you cannot find the answer to your question about your Bee-Bot, Blue-Bot, or Pro-Bot using the documentation and on-line resources such as these FAQs, send your question to Terrapin. We strive to respond as soon as possible, usually within 24 hours.
Please be sure to check your e-mail's spam folder every day in case our reply to your troubleshooting form is collected there. Many school districts have restricted settings on the kinds of emails that can be received. The e-mail address from us will end with bee-bot.us.
For all questions around Terrapin Logo, please refer to the Logo Questions page.
For questions around licensing, shipping and more, please read the Common Questions page.
Bee-Bot and Blue-Bot: 1) Insert the USB cable into the charging socket on the underside of the 'bot. 2) Connect the other end to a spare USB port on a PC or laptop. Or you can connect to a USB charging plug. 3) If you have the Docking Station or Six-Bot USB charger, then place the 'bot into that and connect the power cable. 4) On the Bee-Bot, one eye will light up GREEN to show that the battery is charging. 5) On the Blue-Bot, both eyes will light up RED to show it is charging. 6) On the Bee-Bot, the GREEN light turns OFF when it is fully charged. 7) On the Blue-Bot, the RED eyes will turn to GREEN when it is fully charged.
Once the Bee-Bot has finished charging, the light in its eye will switch off. To protect the battery on the Bee-Bot, turn off the switches underneath the machine until you are ready to use the robot again. Otherwise, the Bee-Bot will emit a beep sound every so often which may run down its batteries.
When Blue-Bot is charging, its eyes turn RED. Once the Blue-Bot has finished charging, its eyes change to GREEN. When Blue-Bot is connected to Bluetooth, it eyes turn BLUE. When Blue-Bot has low batteries, and needs to be charged, its eyes will flash RED.
Please keep for reference the User Guide booklet which comes inside each robot box. These User Guides are also available as PDF files at the Downloads Center section of our website.